Customer Service - Collision Center 2025

Banks Collision Center in Concord NH, is looking for Full-time Customer Service Representatives. Candidate will work within a team, must be highly motivated, organized, excellent communication skills, ability to multitask and have customer service experience. We are a great, supportive team! Join us today!

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Discounts on products and services

Responsibilities

• Answer incoming calls, greet incoming customers.
• Work cooperatively with internal teams.
• Communicate with callers and visitors in a professional, friendly manner.
• Contact insurance companies to verify and obtain information on behalf of the customers.
• Assist in scheduling customer appointments.
• Update customers on the status of repair process.
• Input data into shop management system.
• Other duties as assigned.

Qualifications

• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment
• Professional appearance and eager to improve on all aspects
• Valid driver’s license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person